On 10 Feb 12, we had Lawns Works come out and sod our front and back yard. During the process, one of our sprinklers was broke. Parker came out to repair, repair did not hold and as of today, 22 Mar 12, he has not responded to emails or phone messages. They did a great job but once paid in full GOOD LUCK in getting them back to fix their mistakes.
Response from Quality Landscaping LLC:
I'm very sorry for any inconvenience regarding this issue, As you stated on the phone,Super Sod was at fault for the broken sprinkler head. We did not damage your property in any way. Even though we did not damage the irrigation system I felt an obligation to come correct the issue, which I did personally and did not bill you for parts or labor regarding the repair. I have responded to your requests via email and I know you have received them because you have replied back. If you need additional assistance with this problem do not hesitate to contact us during normal business hours. Customer satisfaction is our top priority.
On 10 Feb 12, we had Lawns Works come out and sod our front and back yard. During the process, one of our sprinklers was broke. Parker came out to repair, repair did not hold and as of today, 22 Mar 12, he has not responded to emails or phone messages. They did a great job but once paid in full GOOD LUCK in getting them back to fix their mistakes.
Response from Quality Landscaping LLC:
I’m very sorry for any inconvenience regarding this issue, As you stated on the phone,Super Sod was at fault for the broken sprinkler head. We did not damage your property in any way. Even though we did not damage the irrigation system I felt an obligation to come correct the issue, which I did personally and did not bill you for parts or labor regarding the repair. I have responded to your requests via email and I know you have received them because you have replied back. If you need additional assistance with this problem do not hesitate to contact us during normal business hours. Customer satisfaction is our top priority.
